To return an item, use our returns portal within 15 days of receiving your order. Items must be unworn, with all tags and labels intact, and in their original condition. This service is currently limited to domestic orders.

Yes, exchanges are accepted within 15 days of delivery. Items must be unworn and in their original condition with all tags and labels intact.

Refunds are processed within 14 business days (up to 30 days during peak seasons) and credited directly to your bank account after the returned item passes our Quality Control (QC) inspection.

Items must be returned within 15 days of delivery.
All items must be unworn, in their original condition, and include all tags and packaging.
Returns are currently limited to domestic orders.
Refunds will be processed only after the returned item passes our Quality Control inspection.

No, returns and exchanges are completely free. We also cover return shipping costs, ensuring a hassle-free experience for you.

If you receive a faulty or defective item, notify us immediately at customarecare@my-dori.com within 48 hours of delivery. We will assist you with a replacement or refund. Faulty items reported after this timeframe may not be eligible for exchange or refund.

Exchanges are accepted within 15 days of delivery. Items must be unworn and in their original condition. We do not charge any fees for exchanges, and return shipping costs are also covered by us.

Currently, we do not accept returns for international orders. If you have any concerns about your order, please contact us at customercare@my-dori.com, and we’ll do our best to assist you.

Approved refunds will be credited directly to your bank account within 14 business days (up to 30 days during peak seasons).