No, changes or cancellations are unavailable after an order is placed. However, you can use our Returns portal for assistance with unwanted items after delivery.

Domestic orders arrive within 1-3 business days, while international orders take 5-10 business days. We process orders within 24 hours and work with trusted logistics partners for swift delivery.

We will send you tracking details once your order has been sent out from our warehouse - this can be found on your order dispatch email and phone number.

We offer free delivery for all our domestic orders. For international orders, free shipping applies to purchases above USD75, with a base charge of USD29 for orders below this threshold.

In India, orders are delivered by Bluedart. Internationally, delivery partners vary. Ensure you provide a valid mobile number and complete shipping address for smooth delivery.

International orders may incur customs duties, import duties, and tax charges upon arrival in the destination country outside of India. These charges are the customer's responsibility, and DORI does not currently cover these costs.

We currently ship to Singapore, Hong Kong, the UK, the US, Australia, and the UAE. If your country isn’t listed, reach out to us at customercare@my-dori.com, and we’ll do our best to accommodate your request.

While we work with trusted courier partners, delays can occur due to customs or other factors. If your order is significantly delayed or lost, contact us at customarecare@my-dori.com with your order details, and we’ll assist you.

To return an item, use our returns portal within 15 days of receiving your order. Items must be unworn, with all tags and labels intact, and in their original condition. This service is currently limited to domestic orders.

Yes, exchanges are accepted within 15 days of delivery. Items must be unworn and in their original condition with all tags and labels intact.

Refunds are processed within 14 business days (up to 30 days during peak seasons) and credited directly to your bank account after the returned item passes our Quality Control (QC) inspection.

Items must be returned within 15 days of delivery.
All items must be unworn, in their original condition, and include all tags and packaging.
Returns are currently limited to domestic orders.
Refunds will be processed only after the returned item passes our Quality Control inspection.

No, returns and exchanges are completely free. We also cover return shipping costs, ensuring a hassle-free experience for you.

If you receive a faulty or defective item, notify us immediately at customarecare@my-dori.com within 48 hours of delivery. We will assist you with a replacement or refund. Faulty items reported after this timeframe may not be eligible for exchange or refund.

Exchanges are accepted within 15 days of delivery. Items must be unworn and in their original condition. We do not charge any fees for exchanges, and return shipping costs are also covered by us.

Currently, we do not accept returns for international orders. If you have any concerns about your order, please contact us at customercare@my-dori.com, and we’ll do our best to assist you.

Approved refunds will be credited directly to your bank account within 14 business days (up to 30 days during peak seasons).

Yes, we welcome bulk and corporate orders. Please contact us at info@my-dori.com for more information and special pricing.

Yes, all orders come in our signature DORI packaging, perfect for gifting. For an extra touch, you can add a luxurious paper bag at the checkout to make your gift even more special. If you’d like a personalized message included, let us know at checkout.

Absolutely! During checkout, you’ll have the option to add a gift note. We’ll handwrite your message and include it with your order for a thoughtful, personal touch.

Your jewellery is designed to be worn, loved, and lived in—but a little care goes a long way.

Store each piece separately in your DORI pouch to prevent scratches, tangling, or wear.
Keep your gold vermeil and sterling silver jewellery in a cool, dry place, away from direct sunlight and moisture.
All our sterling silver pieces are rhodium-plated to help minimise tarnishing and maintain their brilliance over time.
For more tips on cleaning and care, visit our Materials & Care page.

We stand by our craftsmanship. Every DORI piece comes with a two-year warranty covering manufacturing defects like breakage or tarnishing. If something isn’t quite right, we’ll make it right—at no extra cost.

Have questions? Contact Us, we’re here to help.